Loading…
v0 status (effective 2026-06-27): This page is informational. For data-protection requests, see
/gdpr. For service terms, see/terms. For data-handling policy, see/privacy.
Operator: A2est OÜ, registered in Estonia Email: support@a2est.ee Response target: within 2 business days (Estonia time, Mon–Fri 09:00–17:00 EET/EEST).
Email is the only supported channel at v0. We do not currently offer phone, live chat, or in-app ticket tracking. This is a deliberate choice: donor-friendly means email-first, asynchronous, and reply-from-a-human, not ticket-number-theatre.
/gdpr)/pricing,
create an account. Anonymous learners can export lessons without an
account./wallet.
Top-up packs are available to individuals, team admins, and government
program admins./terms §2.2)./account/data → Delete account.
You have a 7-day deletion grace to cancel./refund-policy. Course packages have a
14-day money-back guarantee when less than 30% of that band's
lessons are completed. Wallet top-ups are refundable minus consumed
usage. Request via support@a2est.ee. Statutory EU consumer rights
are unaffected./account/usage; for a receipt or invoice, email
billing@a2est.ee. VAT invoices for Estonian businesses: email billing@a2est.ee with your
company name + VAT number. A2est's company identification for
invoices (registry code, VAT number, and registered address) is listed
in the Terms (/terms §1)./privacy for details./account/data → Export. JSON, Anki,
and CSV formats are supported./privacy for the full
telemetry list.)/gdpr §2 for the lawful basis of
every processing activity.Real-time service status: status.a2est.ee (planned v1 - currently the homepage banner is the source of truth for outages).
Course packages have a 14-day money-back guarantee when you have completed less than 30% of that band's lessons. Wallet top-ups are refundable minus any credits already used. Email support@a2est.ee to request a refund. Your statutory EU consumer rights are unaffected. Full details: /refund-policy.