v0 status (effective 2026-07-15): This document is published in v0 pending review by Estonian legal counsel. Final terms may differ. Published in English, Estonian, and Russian.

Effective date: 2026-07-15 (v0 draft) Last updated: 2026-10-09 Operator: A2est OÜ, registered in Estonia Contact: support@a2est.ee

1. What this document covers

This refund policy explains how A2est handles refunds for course packages (band passes) and wallet top-ups. It supplements the summary in /terms and the FAQ on /support.

This is not legal advice. Statutory EU and Estonian consumer rights always apply and are not limited by this page.

2. Course packages - 14-day money-back guarantee

You may request a full refund of a course package purchase within 14 days of purchase when less than 30 percent of that band's published lessons have been completed on your account.

• The 30 percent threshold is measured from the same per-band lesson progress shown on your account dashboard.
• If you have completed 30 percent or more of the band's lessons, the package purchase is no longer eligible for this goodwill money-back guarantee (statutory rights may still apply - see §5).
• Refunds are processed to the original payment method where possible.

3. Wallet top-ups

Wallet top-ups are refundable for the unused credit balance at the time of the request.

• Consumed usage (credits already spent on metered practice) is deducted from the refund amount.
• Unused top-up balance remains refundable within a reasonable window while your account is active; contact support if you are unsure.

4. How to request a refund

Email support@a2est.ee from the address on your A2est account and include:

1. The email you use to sign in
2. What you purchased (course package band and/or wallet top-up)
3. Approximate purchase date
4. A short note that you are requesting a refund

We aim to reply within two business days (see /support).

5. EU consumer rights

Immediate access and the statutory right of withdrawal. A purchase gives you access to digital content as soon as the payment completes. At checkout you expressly agree that access starts immediately, and you acknowledge that you thereby lose the statutory 14-day right of withdrawal for that digital content. A2est's own promises still apply: the 14-day money-back guarantee for course packages when less than 30 percent of the band's lessons are completed (§2), and the refund of unused wallet credit (§3).

Nothing in this policy limits your mandatory rights under EU consumer law or Estonian implementation of distance-contract withdrawal and consumer protection rules. If a statutory right gives you a stronger remedy than this policy, that statutory right prevails.

6. Related pages

• Terms of service: /terms
• Customer support: /support
• Privacy: /privacy